Shipping Policy

At Cappelli Identity Design, we ship our artworks, publications and design objects worldwide from our studio in Rome. We take the utmost care when packaging every order to ensure that each product reaches you safely and in perfect condition.

1. Order Processing Times

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive a further notification once your order has been shipped.

2. Shipping Zones, Estimated Delivery Times and Rates

Shipping costs for your order will be calculated and displayed directly at checkout. The estimated delivery times below apply once the package has been handed over to the carrier:

Shipping Zone	Estimated Delivery Time	Notes
Italy	24–48 hours	Tracked shipping via national courier.
European Union (26 countries)	3–5 business days	Tracked shipping via European courier network.
International / Non-EU (e.g. Canada, Australia, USA, UK, Japan, etc.)	5–10 business days	Express shipping via international carriers (e.g. DHL, FedEx, UPS).

Please note: Delivery times are estimates and may vary slightly depending on the final destination or customs procedures beyond our control.

3. Duties and Taxes for Non-EU Countries (No Hidden Costs)

For all shipments to countries outside the European Union — including Canada, Australia, the United States, the United Kingdom, Switzerland and Asian markets — our store operates on a DDP (Delivered Duty Paid) basis.

• What this means for you: All customs duties, local import taxes and customs clearance fees are calculated in real time by Shopify and included in the total amount shown at checkout.

• No hidden costs: When your order is delivered, the courier will not ask you to pay any additional charges. The price paid on our website is the final amount.

4. How to Track Your Shipment

Once your order has been shipped, you will receive an automatic email containing a tracking number that you can use to monitor the progress of your package on the carrier's website. Tracking information is usually activated within 24 hours after the package has been handed over to the carrier.

If your order does not arrive within the estimated delivery times indicated in the table above, please contact us at marketing@cappellidesign.com, providing your name and order number. We will promptly follow up with the carrier.

5. Refused or Undeliverable Packages

If a shipment cannot be delivered due to an incorrect address provided by the customer, or if the package is refused by the recipient, the return shipping costs to our Rome headquarters, as well as any applicable re-import duties into Italy, will be deducted from the final product refund.

6. Contact and Registered Office

For any questions regarding the shipping of your products, please contact us at:

Cappelli Identity Design
Via Emanuele Filiberto, 271, 00185 Rome RM, Italy

Email: marketing@cappellidesign.com